Shipping & Delivery
How can I track my order?
Whenever an order you placed through niLuu ships, you can expect a shipment confirmation email with all your tracking details. It will be sent to the email address registered with your Account or used during the checkout process.
What shipping speeds are offered?
niLuu has 2 shipping speeds that will show during checkout.
- 2-day shipping - Should arrive in 2 or 3 business days after shipping depending on what time the order is placed
- Standard - Should arrive 5 to 10 business days after shipment
What is covered in FREE SHIPPING?
Free shipping is Standard shipping only within the continental 48 U.S. States.
How much do you charge for shipping and handling?
You can easily see an estimate of how much your shipping charges would be by adding an item to the shopping cart and entering your shipping zip code.
My package has been shipped but they have not delivered it yet. Why?
Please contact the shipper to obtain status on your packages. The priority of delivery within the method of shipment chosen is determined by the shipper.
What should I do if an item is delivered damaged?
If the item appears to have obvious damage by the shipper, immediately tell the driver you do not want to receive the package. If the damaged package was left or someone else signed for it, there is a grace period of around 3 days to file the damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and then, if they are, refuse the package claiming the damage. Obtain a control number from the shipper and contact us at niLuu. If the box is intact but the item inside appears to be damaged, immediately contact us. Always make sure to get the shipper's damage package control number for your claim.
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at email@example.com.
Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased?
When you order multiple items, most of the time the shipping is reduced in your shopping cart, according to weight and size, safety, and insurance required. Just place all items in the shopping cart, pick your state and method of shipping and you will be given shipping options. You will see the reduction if it applies. Shipping charge is always per the website.
We do not offer international shipping through our website. Please contact us at firstname.lastname@example.org to enquire about purchasing our products and shipping them outside the United States. Free shipping and returns are not available for internationally shipped orders. If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, niLuu reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.
Important U.S. Shipping Notices
We must accept your order by 11:00 AM Eastern time Monday through Friday in order for you to receive your order by the 2nd business day ). There are no deliveries for niLuu on Saturdays or Sundays, or on national and federal holidays. niLuu ships Monday through Friday only, excluding national and federal holidays, to addresses in the U.S. Sorry, but we cannot deliver to P.O. boxes or to military APO/FPO addresses.
Please note: All orders are subject to approval by our verification department. We will notify you by phone or email should your order be delayed.